States are required to administer written State complaint procedures that align with the federal requirements under IDEA.

To assist States with meeting the requirements under IDEA, several resources have been curated or developed. These resources are not intended to interpret, modify, or replace any procedural safeguards or requirements of federal or state law.

Featured CADRE Resources

State Administrative Complaints

This manual includes information on the requirements for the State administration of complaints under Part B of IDEA along with OSEP implementation guidance. Linked citations and other helpful resources, such as OSEP memos and letters are included. CADRE also offers some coaching questions and system improvement strategies for consideration.

Complaints Manual
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(Please remove CADRE and OSEP logos if customizing and indicate that customized manual was modified from State Administrative Complaints, CADRE 2021)


Customizable Slide Deck

This customizable slide deck based on the 2013 OSEP Dispute Resolution Q&A offers States an overview of written state complaints along with some guidance from OSEP.  This slide deck can be customized to align with State law and better meet the needs of your audience.

Image of slide stating, The SEA must adopt and implement written complaint resolution procedures for the resolution of complaints filed with the SEA.

File IDEA WSC Slide Deck 9-5-2021 FINAL Accessible.pptx

Webinars & Publications

Improving Your State’s Written State Complaint System

There is considerable flexibility as to how States administer complaints under IDEA. CADRE encourages States to assess their dispute resolution systems and processes, plan for improvement, and attend to the critical management functions of effective DR systems and processes by utilizing the information and tools found on CADRE’s Improving Your System online resource.

To ensure alignment of procedures and products with federal regulations, use OSEP’s Dispute Resolution Self-Assessment tool.

For State examples, visit CADRE’s Main Library and use the filter to refine your search or post a query to the listserv to request the most updated resources from your peers.

OSEP Resources