Systemwide Oversight, Infrastructure & Organization

Successful systems have strong oversight, infrastructure, and organizational mechanisms in place to administer dispute resolution processes along the Continuum. Committed leadership, sufficient resources, engaged stakeholders, operational data systems, cultural and linguistic competency, along with policies and procedures that align with state and federal regulations all contribute to the effective functioning of this management area.


Leadership supports continuous improvement efforts and makes a concerted effort to foster a culture of information sharing, coordination and collaboration among leadership, dispute resolution staff, other departments, units, and contracted entities.

Stakeholder Involvement

A broad group of stakeholders is involved in planning, promotion, evaluation, and improvement activities for the dispute resolution system.

Data System

A data system is in place that allows for tracking of cases across different dispute resolution options and the analysis of activities and performance.

Cultural & Linguistic Competence

Strategies for building a culturally and linguistically competent system are intentional and prioritized.

Resource Allocation

Sufficient resources to implement and monitor dispute resolution activities are allocated and available.

Policies & Procedures

Policies and procedures that align with federal and state regulations have been established for the administration of dispute resolution options.