Indicator: Dispute resolution program personnel and practitioners are responsive to cultural and linguistic needs and engage in ongoing training.

Staff composition and training have implications that impact stakeholder perceptions of neutrality, fairness, and accessibility. Awareness of how issues such as power, privilege, marginalization, and inequity impact practice are necessary to create an environment that is conducive to productive conversations and effective dispute resolution.

Examples: cultural awareness and responsivity, respect, bilingual and bicultural practitioners

Critical Questions for Consideration

  • What opportunities exist for staff and practitioners to develop and improve their cultural and linguistic competency?
  • What strategies might be used to encourage and empower staff and practitioners to engage in conversations that surface and address biases?