Analysis and reporting of data to improve systems and processes
Process & Practitioner Evaluation
Data are collected to examine ease of access, participant preparation, implementation fidelity, and service delivery satisfaction.
Examples: surveys completed by participants and practitioners, observations, interviews with practitioners, timelines
Data are collected to examine who (including under-served groups) is using your system and how processes are accessed. Data is used to identify those who are not accessing the system and improvements are made to reduce barriers. Data are also collected to examine immediate, intermediate, and long-term outcomes.
Examples: demographics of people making requests, number of requests, number of withdrawals, number of successful resolutions, trends in system use over time, cost and cost-effectiveness of certain processes, impact on relationships, durability of resolutions
Analysis and Reporting
Data are analyzed and findings are reported to various stakeholder groups and the public.
Examples: responses to individual requests, regular updates to advisory groups, written reports, request necessary funding
Data are collected and analyzed to monitor how your system and processes are performing. Program leadership, staff, and stakeholders use data to regularly make improvements.
Examples: data reviewed quarterly by team, website revised to improve access, professional development activity developed and implemented to meet new need of practitioners