Evaluation & Continuous Quality Improvement (CQI)

Dispute resolution systems are evaluated and continually improved. Attention is given to planning, process and practitioner evaluation, system use and outcomes, analysis and reporting, and system improvement.

Evaluation Planning

Measurable performance goals for the dispute resolution system have been set and evaluation activities are outlined.

Process & Practitioner Evaluation

Process and practitioner effectiveness are evaluated and monitored (e.g., participant satisfaction surveys, interviews, expert review of decisions, practitioner self-assessments, and observations).

System Use/Outcomes

Data on system use and outcomes are compiled, analyzed, and summarized to improve system design and implementation.

Analysis & Reporting

Data are analyzed and findings are reported to various stakeholder groups and the public.

System Improvement

Data are used to monitor how the system and processes are performing to guide improvement activities.


Additional resources can be found by selecting the “Learn More” button for each element listed above.