A concerted effort is made to deliver clear and consistent information to stakeholders via public awareness and outreach efforts. Attention is given to messaging, understanding target audiences, cultural and linguistic diversity, accessibility, materials, and delivery mechanisms.
Clear and consistent messaging is developed to explain the dispute resolution system and each of the available processes.
Targeted audiences, including individuals from underserved communities, are understood and their interests are reflected in products and services.
Information is accessible to all stakeholders, including individuals from underserved communities, and written in the languages of the families served.
Materials are available in multiple formats and various delivery mechanisms are used to disseminate information (e.g., website, brochures, videos, presentations to various stakeholder groups, electronic announcements).