Promotional Materials & Activities 

Clear and consistent messaging is developed to explain your dispute resolution system and each of the processes in your state. Spokespersons, including program representatives and involved stakeholders, are aware of and use the agreed upon language.
Examples: standard talking points for all informal and formal presentations; slogans; key messages  

Key stakeholders are identified, including individuals from under-represented groups (e.g., communities of color), and materials are developed in consultation with stakeholder representatives. Information may be tailored to meet the specific needs of an audience, but overall messaging remains consistent. Information is disseminated to all stakeholders.
Examples: families, educators, advocates, attorneys, advisory groups, associations        

Accessibility/Cultural & Linguistic Diversity 
Dispute Resolution information and processes are easily accessible. Materials are in accessible formats and written in the languages of the people you serve. Materials are easy to understand and void of educational jargon. Considerations are given to facilitate access to traditionally under-served groups.
Examples: screen-reader accessible formats, alternate formats (Braille), languages other than English, resources reflecting non-dominant cultures

Information about your dispute resolution system and the available processes in your state is publicly available in multiple formats.
Examples: brochures, FAQs, websites, videos, forms  

Delivery Mechanisms
A range of delivery formats—likely including web-based and printed resources designed for culturally and linguistically diverse audiences, informational presentations tailored to relevant stakeholder groups—are developed. Presentations with various stakeholder groups are scheduled throughout the year. 
Examples:  Presentations at Special Education Directors’ Conferences, Advisory Board Meetings, Parent Centers and Associations; Website.

See Related Resources