Building a successful facilitation program requires significant planning, preparation and support. However, all of that work only pays off if people use it. How will those who need the services find them, and how will the assignment of a facilitator and actual facilitation take place? As a facilitation program is created, significant attention to the intake process, case management, participant preparation, and technical assistance will lay the groundwork for an effective and meaningful experience for teams.

Ensure that program personnel are responsive to requests for information on the appropriate uses of various dispute resolution processes available in your state....

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Following the intake process, the intake coordinator/program manager will determine if a facilitation case will be open. When a case is opened, it will need to be “...

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IEP facilitation is likely a new experience for parents and possibly the school staff. Preparing the participants can help set the stage for a successful meeting....

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Access to the facilitation process is clearly communicated and not burdensome for intended audiences. How a program is accessed may depend upon the program structure (i.e...

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