On December 18, 2013 and January 29, 2014, CADRE hosted a two-part webinar with Lorig Charkoudian, Ph.D. and Erricka Bridgeford of Community Mediation Maryland Inclusive Listening: Building Understanding, Supporting Collaboration. After the presentation of these two parts, participants asked for special education-specifc scenarios. These scenarios were recorded on August 20, 2014 as Part Three of this series.

Part One:

Part Two:

Part Three:

About the Webinar:  These webinars will introduce participants to the concepts and strategies of Inclusive Listening, a system for listening and reflecting for mediation and facilitation. Inclusive Listening has been developed over the last 15 years by mediators and trainers in Maryland. Inclusive listening honors participants' experiences, supporting them to have the conversation in an authentic way. At the same time, it acknowledges participants' feelings, highlights their values, and identifies topics in a neutral way to prepare for collaborative problem solving.

About the Presenters: Lorig Charkoudian, Ph.D. is the Executive Director of the Community Mediation Maryland. Her work includes developing partnerships with state agencies including the Department of Public Safety and Correctional Photo of Lorig CharkoudianService, Maryland State Department of Education, Family Court Administration, and others, to bring collaborative conflict resolution to new and unique forums. Lorig serves as a trainer and provides technical assistance to the 17 community based mediation programs serving Maryland. Lorig’s research examines the impact of specific aspects of the mediation process on experiences for participants as well as broader cost-benefit analysis of community mediation. Community Mediation Maryland and Lorig have received national attention for the innovative work on prisoner re-entry mediation.

Erricka Bridgeford is the Director of Training for Community Mediation Maryland. In this capacity, she provides training to the 18 community mediation centers in Maryland, as well as to state agencies and organizations. She has provided advanced skills training to mediators at the Maryland Human Relations Commission, for Federal EEOC mediators, the National Geo-Spacial Intelligence Agency, and at many national conferences.Photo of Erricka Bridgeford

Prior coming to CMM, Erricka was a case manager at Community Mediation in Baltimore City, giving her a unique insight into the challenges of working with people in conflict from the beginning of a referral through the completion of the mediation. Erricka was promoted to Director of Training and Volunteer Development, where she trained, mentored, evaluated, and supervised both new and experienced mediators.

Erricka was trained to be a mediator in 2001. She describes her excitement about conflict resolution as an opportunity for people in conflict to find peaceful resolutions. Erricka’s experience with conflict continues to include watching friends and family fight, kill and die as the only options for ending disputes. The philosophy that conflicts can be vented and creatively resolved by those involved to truly meet their needs, is one that brings Erricka hope. This hope fuels her commitment to being a part of changing the culture of conflict in our society.

Contact Lorig and Erricka:
Community Mediation Maryland
310 Tulip Avenue
Takoma Park, MD 20912
Office: 301-270-9700

View past CADRE webinar recordings

Please note: If interested, you may email cadre@directionservice.org and we will update you on upcoming CADRE webinars and provide you with an opportunity to give us feedback.