Indicator: Strategies for building a culturally and linguistically competent system are intentional and prioritized.
States or agencies undergo a self-assessment to identify barriers that limit access to information and dispute resolution services for individuals from underserved communities. A strategic plan is developed to address these barriers, set performance goals, and identify and engage stakeholders.
Examples: self-assessment tool, checklists, diversity training, materials review
Critical Questions for Consideration
- How does leadership communicate and reinforce their interest in building a culturally and linguistically competent system?
- What institutional barriers exist that may perpetuate systemic inequity and access to processes?
- How will barriers to access be addressed?
- How will stakeholders be engaged in the continuous improvement process?
- CADRE’s Culturally Competent DR System Self-assessment Tool and Resources Under Development