Indicator: Available dispute resolution processes are understandable, comprehensive, accessible and not burdensome for intended audiences.
Information on how to navigate each available dispute resolution process is easy to locate on the SEA website, and assistance is readily available. Barriers to access dispute resolution processes are minimized, especially for individuals from underserved communities. Intake forms are easy to understand, access and submit.
Examples: toll-free number, intake coordinator, accessible forms, dedicated webpage, parent liaison
Critical Questions for Consideration
- What information is available on the dispute resolution options? How is this information shared with people who may need to access and use the system?
- How do people access various dispute resolution options?
- What barriers might people face when accessing various dispute resolution options?
- How might we minimize these barriers?