FCMS - Mediation Skills Online Training (Days 4-6 of 6)

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This course takes place over 6 DAYS: (Tuesday, Wednesday, and Thursday) September 21, 22, & 23 AND September 28, 29 and 30 

Time: 11am – 5pm Eastern Standard Time

Instructor: Commissioner Denise McKenney

Cost: $1300.00  – Early bird $1200.00 if registered by August 23, 2021

Description:  Dealing effectively with conflict in the workplace has become a critical function in public and private organizations. Employers and employees are increasingly turning towards mediation to avoid costly and time-consuming litigation. Mediation has successfully applied to many types of workplace disputes, including grievances, EEO complaints, superior/subordinate problems, and peer conflicts.
This workshop focuses on the mediation process and skills required to be successful. Facilitating difficult conversations, creative problem-solving, interpersonal negotiations, and communication will be covered.

Highly interactive,  this course will use large and small group discussion, online discussion boards, role-plays reflecting a variety of workplace conflicts, and other exercises along with instructor-led presentations to prepare you for real-life workplace disputes and problem resolution.

Topics Include:

The Neuroscience of Conflict
Introduction to mediation fundamentals: protocols, caucuses, and side-bars
Tools for resolving conflict
Building consensus
Ethical considerations in workplace mediation
Defining different mediation styles

Contact

Contact the Institute at fmcs_institute@fmcs.gov for more information