This course takes place over 6 DAYS: (Tuesday, Wednesday, and Thursday) September 21, 22, & 23 AND September 28, 29 and 30
Time: 11am – 5pm Eastern Standard Time
Instructor: Commissioner Denise McKenney
Cost: $1300.00 – Early bird $1200.00 if registered by August 23, 2021
Description: Dealing effectively with conflict in the workplace has become a critical function in public and private organizations. Employers and employees are increasingly turning towards mediation to avoid costly and time-consuming litigation. Mediation has successfully applied to many types of workplace disputes, including grievances, EEO complaints, superior/subordinate problems, and peer conflicts.
This workshop focuses on the mediation process and skills required to be successful. Facilitating difficult conversations, creative problem-solving, interpersonal negotiations, and communication will be covered.
Highly interactive, this course will use large and small group discussion, online discussion boards, role-plays reflecting a variety of workplace conflicts, and other exercises along with instructor-led presentations to prepare you for real-life workplace disputes and problem resolution.
Topics Include:
The Neuroscience of Conflict
Introduction to mediation fundamentals: protocols, caucuses, and side-bars
Tools for resolving conflict
Building consensus
Ethical considerations in workplace mediation
Defining different mediation styles
Contact the Institute at fmcs_institute@fmcs.gov for more information