An ombudsperson is generally a third party who investigates complaints, proposes solutions, and negotiates with all parties. 

The Office of the Ombudsman provides an independent, confidential resource for students, families, employees, and community members, offering informal help to resolve concerns, problems, complaints, and other student-related issues.

The Office of the Ombudsman is responsible for helping students and parents resolve problems as they engage with the District of Columbia Public Schools and public charter schools.

To address the needs of families whose students receive Special Education Services, Laura Savage joined SFUSD in July as the special education ombudsman. In this role she works as the family, community and staff liaison for students with Individualized Education Plans (IEPs).

The OSPI Special Education Parent Liaison is available as a resource to parents in non-legal special education matters and serves as a neutral and independent advocate for a fair process. The Special Education Parent Liaison does not advocate on behalf of any one party.
The ombudsman acts as a source of information and referral, aids in answering individual's questions, and assists in the resolution of concerns and issues.
The Ombudsman responds to the majority of calls from parents and other family members of students with disabilities, advocacy organizations, and state/local agencies.


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