Case managers generally assist in remedying miscommunication and misinterpretation of the law. Along with facilitating family-school communication and assisting in the understanding of special education law, case managers clarify issues and facilitate problem-solving between teachers, administrators, service providers and family members. 

Since 1977, schools and other community funders have supported a Case Coordinator function in Lane County, Oregon at Direction Service. The job of case coordinators has been to facilitate family-centered interagency collaboration and to support families and schools in preventing and resolving disagreements.
The Maryland State Department of Education, Division of Special Education/Early Intervention Services maintains a network of local Family Support Services Coordinators that assist parents of children with disabilities to fully participate in planning early intervention and special education services for their child.


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