Case managers generally assist in remedying miscommunication and misinterpretation of the law. Along with facilitating family-school communication and assisting in the understanding of special education law, case managers clarify issues and facilitate problem-solving between teachers, administrators, service providers and family members. 

The Maryland State Department of Education, Division of Special Education/Early Intervention Services maintains a network of local Family Support Services Coordinators that assist parents of children with disabilities to fully participate in planning early intervention and special education services for their child.
Since 1977, schools and other community funders have supported a Case Coordinator function in Lane County, Oregon at Direction Service. The job of case coordinators has been to facilitate family-centered interagency collaboration and to support families and schools in preventing and resolving disagreements.
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