When parents feel that they want a neutral third party to hear their concerns, informal local mediation is always available.
Some States and LEA's offer a mediation model that is different than what IDEA requires. These approaches include panel or team mediation where two or or more mediators are used. Other models might include med/arb where a mediator becomes, with the support of the participants, a decision maker if they reached impasse. Also, online or cyber mediation is being used with increased frequency.