How services are accessed and provided
Access to each available dispute resolution process is clearly communicated and not burdensome for intended audiences. How a program is accessed may depend upon the program structure (local, regional, SEA, or through a contracted program provider).
Examples: toll-free number, intake coordinator, accessible forms, dedicated webpage
Mechanisms are in place to gather and share information, provide services, and meet timelines. Software solutions that provide a user friendly interface and connect to your data system can allow for easier case management and data collection.
Examples: timeline standards, meeting logistics, case assignment
Resources are developed and shared with potential stakeholders that outline the specific dispute resolution processes that are available in their state or agency, how to access those processes, and how to prepare for them.
Example: orientation, brochures, checklists, coaching
Program personnel are responsive to requests for information from stakeholders and potential participants on the appropriate uses of various dispute resolution processes available in your state and how to access them.
Example: trouble-shooting, Q&A, comparison charts