Analysis and reporting of data to improve systems and processes    

Process & Practitioner Evaluation 
Data are collected to examine ease of access, participant preparation, implementation fidelity, and service delivery satisfaction.
Examples: surveys completed by participants and practitioners, observations, interviews with practitioners, timelines        

System Use/Outcomes 
Data are collected to examine who is using your system and how processes are accessed. Data are also collected to examine immediate, intermediate, and long-term outcomes. 
Examples: demographics of people making requests, number of requests, number of withdrawals, number of successful resolutions, trends in system use over time, cost and cost-effectiveness of certain processes, impact on relationships, durability of resolutions 

Analysis and Reporting
Data are analyzed and findings are reported to various stakeholder groups and the public.        
Examples: responses to individual requests, regular updates to advisory groups, written reports,  request necessary funding

System Improvement
Data are collected and analyzed to monitor how your system and processes are performing. Program leadership, staff, and stakeholders use data to regularly make improvements. 
Examples: data reviewed quarterly by team, website revised to improve access, professional development activity developed and implemented to meet new need of practitioners         

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