This session will help untangle the factors that sometimes cause emotions to flare, and will teach participants new tools both for understanding heated situations and for resolving them. Among other things, we'll discuss how natural emotions are; understand the neurology of conflict (and of conflict resolution); normalize behaviors that seem "crazy"; offer role models (including Clarence, the nightshirt-wearing angel from "It's A Wonderful Life"!) for rising above conflict while remaining fully engaged and compassionate; find the Zen master inside ourselves who can react appropriately even when she doesn't have the foggiest idea what to do; suggest tips & tricks for managing high-conflict individuals and situations; and remind ourselves who we're really there for: the kids.
The Center for Appropriate Dispute Resolution in Special Education
Supporting the prevention and resolution of disputes through partnership and collaboration
