This presentation will include 3 segments:

  • Characteristics of Conflicts Between Parents and Schools and Why This Type of Conflict is Challenging to Resolve;
  • What Promotes and What Limits Resolution; and
  • The Three Stages of Mediation: Early Stages: Connection and Rapport- Middle Stages: Exchanging Ideas and Proposals - Final Stages: Reaching Final Consensus and the Mediation Agreement.

The presenters will describe effective mediation strategies for both parents and schools as well as for lay advocates and attorneys including advocating your position, supporting productive decision-making, and dealing with emotions. The session will inlcude dialogue with the audience by asking questions and encouraging reactions, thoughts, and sharing experiences.