Learn about the two components of San Francisco Unified School District's ADR program, the Collaborative Conference and the Communication Strategies Program. Our Special Education Services Department partnered with The Bar Association of San Francisco to offer a new way to resolve complaints and assist district personnel with difficult conversations. Professional Facilitators offer skilled mediation for the prevention and resolution of complaints between parents and school district personnel in a cooperative forum called the Collaborative Conference. All district staff has access to our Communication Strategies Program. This program consists of Facilitators who consult with any district personnel who would like to enhance their effectiveness when communicating with families receiving special education services. Training of Facilitators, Special Education staff and the entire district will also be shared, in addition to our data and next steps.