Source:
Remedial & Special Education
Volume:
21
Issue:
4
Page Numbers:
240-251
Interviews with 22 parents who had participated in a special education appeals process, 16 school officials, and 6 mediators found 8 factors that escalate parent-school conflict: discrepant views of a child or a child's needs, knowledge, service delivery, reciprocal power, constraints, valuation, communication, and trust. (ERIC)