Presented by: 
Federal Mediation & Concilation Service (FMCS)
May 11, 2021 (All day)

Register here for the 3-part webinar series.

Resolving conflict can be challenging. Asking the right questions the right way is a key skill for anyone who wants to be an effective problem-solver in the midst of conflict. In this session, we will look at our thought process in asking questions and others' thought processes in responding. Following this workshop, participants will be able to recognize the interpersonal dynamics that impact conflict interactions, identify and craft the most effective questions to use in conflict resolution, and develop strategies for improving their own inquiry skills. Participants will come away with greater self-awareness about why they ask particular questions, be able to distinguish between curious and helpful questions and to better identify empowering vs dis-empowering questions. Participants will also learn how to re-frame conflict and deal with difficult behaviors through the use of questions.

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